Here in the insulated bubble of San Francisco it feels like the recession is finally touching ground. The recession proof real-estate market is beginning to show real signs of softening, In Union Square almost every retail store has gone from 50% off to 70% off, stores are closing, and the tech sector is really starting to lay people off. It’s down right scary. You get this sense that everyone went away on the holiday break thinking that they’d handle it on their return at the beginning of the year … but when they came home they realized that it was much worse than they’d anticipated (at least most of them had a vacation).
Though I’m not a short seller, hope does spring eternal and I’m pretty excited to have Obama at the helm. Let’s face it, he’s got his work cut out for him with the war, a broken health care system, a broken education system, an auto-industry on life support, and the economic crisis. Fortunately, there are some great ideas out there in need of attention. In the interest of keeping our spirits up, I’ve linked to a great post from Dan Roam and a supporting video by T. Boone Pickens:
Last year I was invited by Kim Lenox, to present at a San Francisco IxDA event that took place at the IDEO’s offices, and at that event I talked about a process diagram that I created for Adaptive Path. In this post, I’ll share that diagram, and a slideshare that outlines how the diagram was created with the very process it illustrates. I also want to give special thanks to Jesse James Garrett who worked closely with me on the development of this diagram, it would not have been possible without his insights and ideas.
One of the challenges in coming up with this design, was that the best design processes are flexible, iterative, and agile. So how do you diagram for a moving target? The design addresses this in two ways. First, it features internal loops, or pathways, that allow it to represent the iterative nature of the design process. In other words, it is hard to know in advance how many times you’ll have to go through the prototyping and testing cycle, but you can know where the forks in the road are. Second, the diagram embeds one convergence/divergence diamond process inside another, rather that putting them in sequence, which is often the case with other diagrams I have seen. I should clarify, that this diagram actually has three diamonds, with one in sequence and the other embedded. The first diamond is unique in that the top half is not truly generative because it is about defining the opportunity space, and creating an inventory of what is currently in that space. Thus the “discover” and “gather” cycle.
What is a convergence/divergence diamond? In the diagram above, the top half of each diamond illustrates a generative process where you might, for example, generate ideas. The bottom half of the diamond represents a convergent process that serves to distill, combine, or select from the set of ideas generated in the top area. For this reason, I show the convergent section as “imagine possibility”, while the bottom half about “analyzing patterns”. The process of analyzing patterns is a comparative analysis to understand similarities and differences between the ideas. What ideas overlap? Where are the gaps? Etc.
Say you are trying to make a new wallet, here’s what the process might look like step by step. I’ll start with the first diamond and assume that you’ve got your client relationship stated already:
Diamond #1
Diverge: do discovery to understand how “wallets” are defined in the marketplace
Diverge: gather examples for the market
Diverge: repeat until you have a representative sample of the territory and have set boundaries
Converge: look for similarities and differences within the set you’ve collected
Converge: set goals for how your product will sit in the market space (relative positioning)
Proceed to a discussion of the opportunity space
Diamond #2
Diverge: articulate the challenge and discuss possible solutions
Diamond #3: initial cycle
Diverge: move from your articulation of the challenge to imagining possible solutions
Converge: look for similarities and differences within the set you’ve collected
Converge: define one potential solution
Converge: make a prototype based on your definition
Diamond #3: iterate and repeat until you have prototypes which it can be evaluated
Diverge: move from your articulation of the challenge to imagining possible solutions
Converge: look for similarities and differences within the set you’ve collected
Diverge: change perspective by exploring the challenge in a new way. For example, if you’ve been thinking about the wallet in a utilitarian context, try thinking of it as a fashion accessory, a status symbol, a self-expression, etc.
Converge: look for similarities and differences within the prototypes you’ve made
Define: articulate the most successful solution
Hone: make a higher fidelity prototype and refine definition
Make: your final wallet
Here’s the presentation deck that explains how the diagram was developed using this process:
The Agile MarketerTuning Customer Experience Into Your competitive advantage
"Roland is a student of the game and his book hits on all the right notes.Practical,witty The Agile Marketer should be on your shelf if you aspire to be a modern marketer."-JASCHA KAYKAS WOLFF,CMO at Mozilla
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